QUESTIONS ABOUT YOUR ACCOUNT
How do I set up an account?
– In order for us to deliver to you, we’ll need some details. Obviously, your details will be treated with the utmost privacy and security. Security is very important to us.
– We need to know your delivery address, your contact and payment details. We will then give you an account number and ask you to set a password for your account. Please make sure your details are kept somewhere you can remember as this will help us to locate your account if you call or email us.
– Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.
How do I place an order?
– Browse through our online product selection .
– Simply click on the button at the right of the screen and the items will be added to your shopping basket. You can increase or decrease the quantity by clicking on the plus or minus buttons next to the product. If you change your mind then click on the Remove button next to the item you no longer want.
How do I pay?
– We take payment on the day of delivery by cash or card on delivery. We accept all major credit and debit cards including Switch, Visa, Visa Electron, Mastercard and Delta. We do not accept payment by cheques. When we make your delivery you will receive your receipt.
– Please do not email us credit card details – email is insecure by nature.
Why do I need to give my contact details?
– We sometimes need to get in touch with you if there is an issue that will affect your delivery. For example if our driver cannot find your house or apartment, if a product has become unavailable etc. Please provide us with a contact telephone number and email address so we can contact you. This information will only be used to contact you regarding your account. We will not send you any further information unless you confirm that you would like to receive our newsletter.
How do I log in?
– Just click on the Log-in link and enter your account number (or email address) and password. You’ll then be taken to your account page, where you can see your current order. If you’ve forgotten your account number or password, please contact us.
MANAGING YOUR ACCOUNT
How do I change my delivery details?
– You can change your delivery information, or add delivery details in My Account section. Just log in and amend your details as necessary.
How do I change my password?
– You can update your password at any time online. Log in, click on My account, then go to the Change password link. You’ll be prompted to confirm your old password and then enter your new password.
How do I view my orders?
– To view your statement and history of recent purchases, log in, click on My account, then go to the Statement link.
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